Shipping Policy

Shipping Within Canada

We ship exclusively to addresses within Canada. Orders ship within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Free Shipping

We offer free shipping on orders over $300 CAD to anywhere in Canada.

Shipping Rates

Standard shipping is a flat $25 CAD by Canada Post with tracking. Express shipping is $35 CAD where Canada Post offers it. Shipping is free on orders over $300 CAD. All prices are in Canadian dollars (CAD).

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Limitation of Liability

Once your order has shipped, delivery is handled by Canada Post. Orders ship by Canada Post only. Damaged, incorrect and lost packages are handled as described below.

We strongly recommend that you:

• Double-check your shipping address before completing your order
• Monitor your tracking information regularly
• Ensure someone is available to receive the package

Damaged, Incorrect or Lost Packages

Damaged or incorrect items: If your order arrives damaged or contains an error on our part, email info@canadaresearchlabs.ca within 7 days of delivery with your order number and photos, and we will send a replacement or issue a refund.

Lost packages: If your tracking shows no movement for 5 business days, email us with your order number. We will open an investigation with Canada Post. If Canada Post confirms the package is lost, we will send a replacement or issue a refund.

Packages marked as delivered: We are not responsible for packages that tracking shows as delivered to the address provided. Please check with neighbours and your local post office, and contact Canada Post directly.

Incorrect addresses: Please check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address.

Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided is correct and complete. Canada Research Labs is not responsible for packages delivered to incorrect addresses provided by the customer.

If you realize you've entered an incorrect address, please contact us immediately. We will attempt to update the address if the package has not yet been shipped. Once shipped, you must contact the carrier directly.

Returns

All sales are final. We do not accept returns or exchanges. If your order arrives damaged or contains an error on our part, email info@canadaresearchlabs.ca within 7 days of delivery with your order number and photos, and we will send a replacement or issue a refund.

Contact Us

If you have any questions about our shipping policy before your package is shipped, please contact us at:

Email: info@canadaresearchlabs.ca